Heat Pump Installation with a 100% Satisfaction Guarantee

Frequently Asked Questions

• How does a heat pump work?

  Most heat pumps use a refrigeration system just like an AC system, except they can provide both cooling and heating. Heat pumps use an evaporator coil and outdoor condensing coil where refrigerant is delivered to move warmth. Check our blog outlining which climates heat pumps work best in.

• How much does it cost to replace a heat pump?

  The cost for heat pump replacement ranges from $8,500 to $16,000, based on the model and size of the home.

• Can a heat pump replace an air conditioner?

  Heat pumps can deliver both heating and cooling, and air-source heat pumps tend to be ideal in moderate climates where temps don’t go below 10 degrees Fahrenheit.

• Can a heat pump replace a furnace?

  A heat pump system can replace a heating system in areas where the climate is temperate. Check our more in-depth guide on different heat pump uses in the U.S. Usually, the answer is yes. Because heat pumps transfer hot air rather than creating it from a fuel source, they offer more efficiency than furnaces in most cases, and homeowners can expect 30-40% savings on utility costs when switching.

• Should I repair or replace my heat pump?

  This depends on differing issues that are leading to the need for repairs, which our ACE-certified technicians can help diagnose.

• What kinds of heat pump systems do you install?

  We install all different kinds of heat pumps systems, including air-source heat pumps that utilize central ductwork, ductless mini-split systems and ground-source heat pumps–otherwise known as geothermal heat pumps).

• What brands do you install and service?

  We repair all makes and models in Hampton Bays. We support all our installations with a 100% Satisfaction Guarantee for a year.*

• What payment options do you have?

  We offer HVAC financing options as well as the HVAC Advantage Program, which includes everything from new systems to repairs and maintenance for a low monthly fee.**

• What is a Diagnostic Fee?

  A diagnostic fee, also known as a service call fee, is a typical charge levied by HVAC companies when a technician is dispatched to your home to diagnose the root cause of what’s affecting your HVAC system. A diagnostic fee covers the technician’s time, expertise and travel costs associated with determining the underlying cause of the problem. It’s basically a service fee for the technician’s professional inspection to pinpoint the cause of the malfunction.

  It’s similar to a visit to the doctor’s office. They need to perform a thorough checkup to understand what’s wrong before proposing treatment. In the same way, the technician we send must inspect your system to figure out the best repair or maintenance steps.